Virtually There: Property Management Systems Expand Far Beyond Their Original Scope and Head for the Clouds

What starts as a hotel project to find a new or replacement PMS frequently turns into a search for a system (or system set) with much broader capabilities. These usually include marketing, multiproperty reservations, distribution channel management and coverage of every aspect of the guest experience...

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innRoad Helps Boutique Manhattan Hotel Focus On Guests and Profits, Not Paperwork

The Chelsea Pines Inn, a 22-room guesthouse straddling the border between two of New York City’s trendiest neighborhoods, can’t afford to come up short on customer care. Inn general manager Al Ridolfo understood this, and recognized that his paper-based manual system for managing operations and bookings posed a threat to profits and service quality.

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Hamptons Hotel Chain Boosts Revenue and Increases Operational Efficiency with On Demand PMS by innRoad

Guest service is arguably the most critical element of success or failure in every hospitality business. However, when your customer service agents are spending all their time organizing reservations and do not have access to the latest data across properties, customer service levels ultimately fall off, as one innRoad customer discovered.

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