Working in a true 24/7/365 industry, all hotel operators, both first-time managers and seasoned veterans, know that it takes more than strong leadership, a knowledgeable and well-organized team to keep things running smoothly. It helps to have the appropriate tools and technology, to efficiently manage the complex operations required of a successful hotel. One key piece of that success is a great hotel management system.
High-performing hotels pride themselves on developing long-standing guest relationships, because the satisfaction and loyalty of their guests is key to generating revenue and sustaining long-term growth. Leaders know they cannot afford to make the mistakes that result in customers booking rooms with their competitors on future visits.
Collectively managing the performance and efficiency of your daily operations is a challenging task, so this is why innRoad offers a best-in-class hotel management system that is designed to provide the specific functions hotel operators need to achieve and sustain success. We view ourselves as a partner to the hospitality industry, so our goal is to assist hoteliers with delivering first-class hospitality and memorable guest experiences.
Whether managing a single hotel or multiple properties, our centralized, cloud-based system provides operators with the flexibility needed to monitor and impact operations from wherever their leadership role requires them to physically be throughout the course of the day. Role-based permissions allow managers to empower their department heads by providing system access to perform key Front Desk, Housekeeping and Maintenance functions, but also limiting full-system navigation so operations remain streamlined.
Our reservation management interface provides users with an interactive reservation grid, as well as detailed profiles and history for all guests. To support corporate and group reservations, master folios, charge routing and direct billing accounts are easily activated and managed to provide a seamless check-in, check-out and payment experience.
Critical back office functionality, including revenue management and accounting tools, will keep your hotel’s finances organized and current. innRoad’s system allows for the flexible setup of tables for seasons, rooms, rates and rules, as well as detailed accounting, list management and reporting, so future reservations and revenue can be monitored with accuracy. Additional functions provide for rule-based yield management, tracking of travel agent bookings and commissions, gift certificate sales and redemptions, accounts receivable management and integrated credit card processing.
Our specialized onboarding process, continuous training and 24/7 technical support will ensure that your team is comfortable with the capabilities of innRoad’s Property Management System, enabling them to immediately contribute to the success of your hotel.
Contact a member of our team today to get your hotel on its path to profits. 1.855.INN.ROAD.