hotel ota

Build guest loyalty with your hotel PMS software

As veteran independent hotel operators know well, attracting new guests is key to generating incremental revenue. However, it’s loyal, returning guests who are the foundation of a hotel’s long-term success. The process of cultivating guest loyalty requires hoteliers to consistently deliver exceptional…

Empower your team with hotel automation software

During high-traffic periods, independent hotel owners and operators rely heavily on their team members to keep operations running smoothly and visiting guests happy.  With their attention focused primarily on the guest experience, it’s easy for operators to assume their teams are performing their…

Enhance your property website with a booking engine

As many seasoned hoteliers would agree, operating an independent hotel is a rewarding, yet challenging, endeavor.  One of the more difficult tasks for operators is developing strong brand recognition.  Independents do not have large marketing budgets like major brands, such as Hilton and Marriott,…

4 Steps to managing your online hotel reputation

As more and more guests book online, reviews that people post online are an important part of increasing bookings and improving revenue. To help you manage your online hotel reputation, we put together a checklist of things to do to help you manage your online reputation. We call it the MAAC method.…

Will your hotel meet it's 2014 revenue goals?

With the summer travel season in full swing, it’s easy to overlook that we’ve reached the midpoint of 2014. We know the summer months are busy for many independent hoteliers, but this is the perfect time to examine your annual progress to date so you can dissect any shortcomings and recalibrate expectations.…
hotel ota

Online travel agents: understand your rating

A common hallmark among many popular independent hotel properties is an established identity and reputation.  Rather than maximizing their autonomy, many of these hotels have developed operating standards that set a level of expectation to ensure consistent guest experiences.  As a result, these hotels…
hotel ota

HITEC 2014: Guests and the Cloud

Two weeks ago our team got to spend three days at HITEC 2014, the world's largest hospitality technology show. Put on by Hospitality Financial and Technology Professionals (HFTP), this show is the forefront of hotel technology. Serving more than 5500 attendees, HITEC serves as a vehicle for encouraging…