A Millennial's Perspective: How to Target the Mobile Obsessed

I am 24 so I am squarely in the “millennial” category.  And, when I’m not at work, I rarely use my computer, because anything and everything is accessible on my iPhone. When I come across a site that isn’t optimized, I immediately close out of it. Why? Because I don’t have time for it. There…

3 Ways to Motivate Your Independent Hotel Employees This Summer!

Traditionally, the summer travel season is a very busy and exciting time for many independent hoteliers.  Rates and occupancy are higher and opportunities to capture revenue are increased.  And good news - this summer will be no different.  It’s predicted that 222 million passengers, 2.4 million…

Hospitality: People first, Systems second

Working for a hotel management software company like innRoad and being a process improvement geek, I get really excited about being able to help people do more faster. But, after a recent stay in New York I was reminded that it doesn't matter how fast your systems are or how many clicks it takes to do…

3 Tips for Independent Hoteliers to Successfully Manage Their Online Reputation

It’s no secret that hotel guests value online reviews found on TripAdvisor and online travel agents (OTAs), such as Expedia, Hotels.com and Orbitz.  In fact, TripAdvisor alone gets 315 million unique visitors every month!  And people are not just browsing, they’re leaving insightful feedback about…

Special Offer: Earn more per booking with innRoad + Expedia

Independent hotel operators across the U.S. and Canada rely on innRoad’s cloud-based property management system to streamline their operations, manage daily performance and drive revenue growth.  innRoad also connects hoteliers to the industry’s leading global distribution channels, allowing travelers…

Independent hotels, here's a solution to eliminating bad employee hires

Staffing is one of the most complex responsibilities faced by all independent hotel operators.  Finding the right blend of people to help operate your hotel is the ultimate balancing act.  Each phase of the process, including interviewing, hiring, training and daily management, requires time, energy…

3 Ways An Independent Hotelier Can Capitalize on Summer Sports

The “Greatest Weekend in Sports,” highlighted by the NBA and NHL Playoffs, NFL Draft, Kentucky Derby and Mayweather-Pacquiao fight has come and gone, but that doesn’t mean that independent hoteliers are out of opportunities to leverage summer sporting events to generate bookings.  Sports, from…
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Not your mother’s hotel: 3 reasons why chain brands cannot match the independent hotel experience

Mother’s Day is just around the corner and it’s such a wonderful day to show appreciation for the women who’ve nurtured and guided us. Though we love and trust our moms, their choice in hotels may not provide the exciting lodging experience we desire. In their motherly way, it’s no surprise when…
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3 reasons why independent hoteliers must embrace #TravelTuesday

If you’ve spent time watching TV, browsing the internet or speaking with anyone who uses social media, there’s a good chance you’ve heard the word “hashtag.” If you’ve heard it, but have no idea what it is or what it means, it’s simply the updated word for the “number” or “pound”…
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Independent Hoteliers: 3 Reasons Why the Cloud Isn't as Scary as You Think

It’s no secret that cloud systems are on the rise, but for many the term is still unfamiliar and perplexing. With so many “cloud” companies out there, it can get confusing. It leaves many wondering what exactly the cloud is and the benefits of using such a system.What is the cloud? First…