guest satisfaction surprise and delight independent hotel guests

4 Little Things to Surprise & Delight Your Guests

I’m a firm believer in the “little things.” When I was in Texas last month, I stayed at a hotel that offered fruit infused water in the lobby. It was just so simple-pitchers of water with a little fruit in each. Let me tell you, in the Texan humidity, it was a blessing.

Things like that along with a friendly staff turned my experience from an ordinary one to an exceptional one (and I felt compelled to review the property online, and we all know the importance of reviews).
So I’ve come up with a list of 4 simple, affordable things you can do at your property that will definitely WOW your guests:

1.    Fruit infused water: cheap, refreshing, and an instant crowd pleaser (my favorite is watermelon!)
2.    Board games: if children will be present, equip the room with a few games to keep the kids entertained (think monopoly or Uno)
3.    Umbrellas: bring them out when bad weather hits
4.    Phones and laptop chargers: “rent out” chargers, because none of us can live without fully charged devices

Do you do anything small that surprises and delights your guests? I’d love to hear what it is. Share below in the comments or tweet me at @CNDummitt.

And remember to subscribe to innRoad’s blog for more tips!

Catherine Dummitt bio (1)

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