5 myths about cloud-based hotel property management systems

Purchasing a hotel property management system (PMS) is a major decision for independent hotel operators. In addition to the financial investment, the quality of the system will heavily impact operations, team member productivity and the guest experience. Making the right purchase is vital for putting an independent hotel on the path to long-term success.

In speaking with independent hoteliers about innRoad’s cloud-based hotel PMS, we get lots of questions about how our software operates. To help clear up some of the most common questions, here are five untrue myths about cloud-based hotel property management systems:

1) Sensitive hotel information “just floats around” in the cloud.
The most common misconception about our cloud-based hotel PMS is that information “just floats around,” is easily accessible and is left unsecured. However, the reality is the exact opposite. Though hoteliers access innRoad via the internet, all data is encrypted and stored in two secure offsite locations. This way, information remains safe while transmitting from our servers and our dual-server system ensures it will never be lost.

2) Independent hotels are too small to need cloud-based software.
Working with independent hotels of all sizes, we know that every operator is busy. Ironically, small hotel operators are usually stretched thinner because they have fewer team members to help out. innRoad is designed to streamline tasks, ease workflow and save time for all independent hoteliers. We’ve integrated the core technologies that every hotelier needs, Property Manager, Booking Engine, Global Distribution and Hotel Revenue Manager, into one system for fast, easy use. And with the support of an innRoad Account Manager, operators always have access to a helping hand.

3) I don’t worry about my hotel PMS, my IT person handles everything.
We love IT persons! In fact, we have lots of IT persons at innRoad. However, one of the biggest mistakes an independent hotelier can make is giving complete control of their systems to one person. With innRoad’s cloud-based PMS, hoteliers have a technology partner that is available 24/7/365 to help with questions or issues that may arise – it’s the ultimate backup plan. Additionally, operators can set system permissions for each team member so risks to sensitive data are greatly reduced.

4) It’s too much of a hassle to learn a new system.
We understand that there’s a learning curve whenever people have to learn a new system. However, innRoad’s intuitive and easy-to-navigate design allows users to become comfortable with its functions very quickly. When independent hoteliers partner with innRoad, they are paired with an Implementation Advisor who walks users through the entire system. Then, as mentioned above, operators have direct access to an Account Manager for as long as they rely on innRoad to manage their hotel.

5) Cloud-based hotel property management systems are too expensive.
Many curious hoteliers assume a cloud-based hotel PMS is too expensive for them. However, this couldn’t be further from the truth. Because innRoad is cloud-based, no additional hardware is needed. Also, there’s no lengthy, expensive setup process. If you can access the internet, you can access innRoad for as low as $150/month. With the savings achieved through innRoad, independent hoteliers are able to invest more into delivering memorable experiences to their guests.

Contact us today to learn more about innRoad’s cloud-based hotel PMS.

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