I love the NPR Fresh Air podcast. Terry Gross is a wonderful interviewer, and this episode was no exception. Terry interviewed writer Rick Moody who wrote ‘Hotels of North America.’ It’s a book about a man who is a top reviewer of hotels. The book is told solely in the form of online hotel reviews.
It certainly got me thinking about what the hotel reviews, of your independent hotel, if put into a book would say about you. Do you think they would accurately reflect all the work that you put into your property? If not, we put together a series of online review posts that walk you through how you can improve your online ratings. That way, if there ever is a book about your hotel told solely in the form of online hotel reviews, you will be well represented.