With 2015 drawing to a close, we wanted to take a moment and look back on what content hoteliers viewed most this year from our blog. From hearing about how independent hotel employees can enhance guest experiences to the importance of OTAs, our blog covered many different topics in 2015. To make sure you don’t miss out on any of our posts in 2016, subscribe to our blog today. Without further ado, here are our top five most popular blog posts for independent hoteliers of 2015.
If you only watched a few hours of TV in 2014, it was almost impossible to miss the endless supply of commercials from online travel agents (OTAs). Their popularity turned fictional pitchmen, like “Captain Obvious” and “The Trivago Guy,” into overnight celebrities. Read more
It doesn’t matter what industry you are in – great customer service is great customer service. I was recently reminded of what I consider exemplary customer service. While I was at brunch this past weekend, a friend of mine was brought a dish she didn’t order (due to dietary restrictions). Read more
One year ago, I made the move from full service, franchised GM to limited service, non franchised owner. The idea of becoming a property owner in an industry that I love and have thrived in for 20+ years was intriguing. Being my own boss and creating my own reality were certainly something I had thought about over the past few years. Read more
As traveler preferences evolve, the tides are changing in the hotel industry’s “sea of sameness.” Across all segments, guests are looking for more than a cookie-cutter lodging experience. They understand that nightly room rates dictate hotels’ level of luxury, but travelers greatly appreciate when operators go above and beyond to ensure their experience is memorable. Read more
And the number 1 most popular post of 2015….
As consumer preferences and trends have evolved over recent years, hotel guests have shown, with their decisions and dollars, they desire more authentic, hyper-local experiences when traveling. Rather than the “sea of sameness” that comes with staying at some of the major branded hotels, travelers are selecting independent properties for their lodging needs. Read more