Customer Service You Can Rely On, 24/7:
Dancing Bears Inn
Dancing Bears Inn
Every year, the Dancing Bears Inn, located in Montana’s idyllic Glacier National Park, attracts travelers from across the globe. With occupancy reaching 100% for nearly five months out of the year, the Dancing Bear Inn needed to find more time to spend on their guests, but utilizing two different hotel property management systems totally drained their resources. Cumbersome to navigate, frequently offline and supported by poor customer service, neither system was able to meet the hotel’s needs or provide measurable value.
“We dealt with one particular PMS provider probably 4 times a week. The customer service was slow and 75% of the time unable to resolve the issue with one phone call,” stated General Manager John Thomas. With frustration mounting, Thomas began searching for a solution to their property management deficiencies.
innRoad Although innRoad was relatively new independent hotel PMS in 2008, the Dancing Bears Inn team was confident in our ability to enhance its operational performance and position the property for long-term success. “The world was changing and the reservation systems were not changing to meet that demand'” said Thomas,
“innRoad offered us a look into the future and how easy it would be to manage these changes.”
“innRoad customer service is the best I have ever worked with in any industry. Their level of expertise is very high and they understand the hotel business.”
With innRoad, Dancing Bears Inn received reliable, cloud-based access to advanced hotel property management tools,which eliminated the constant threats of system downtime and data loss that came with its previous on-premise systems. In addition to delivering better hotel property management technology, innRoad provided the Dancing Bears Inn with the customer support it long desired.
Even after 40 years in operation, the Dancing Bears Inn still had opportunities to grow and better service its guests. By leveraging all of innRoad’s resources, John and his team have been able to unlock more of the hotel’s value and drive its business forward in ways other hotel PMS providers and solutions simply could not.