Great hospitality has always been, and will continue to the be, the primary focus of every independent hotel – it’s what makes staying at a hotel, as well as working in one, special for guests and operators, respectively. However, innovative hotel technology is rapidly reshaping the entire industry and making hoteliers pay close attention or risk missing opportunities to enhance the guest experience and improve operations. As 2017 takes shape, here are a few technology concepts that independent hotels should keep on their radar.
Stronger, more secure wireless networks
For travelers, Wi-Fi is as essential to their hotel stay as fresh linen and clean towels. When travelers log onto their hotel’s Wi-Fi network, they do so assuming the property has ensured its strength and security. But with the rising threat of criminal cyber activity, are travelers’ blind faith in hotel wireless networks being validated or is their trust misguided?
Independent hoteliers now have a greater responsibility to provide wireless networks that are strong and secure for their guests and their properties. A malicious network breach can cripple an independent hotel in regards to the substantial effort required to regain control of systems, recover sensitive information and restore the confidence of travelers. To mitigate these risks, independents must work with their technology partners to examine their wireless networks and identify any potential threats to their strength and security to ensure the long-term safety of their guests and business.
Technology is redefining the meaning of guestroom comfort for hoteliers and travelers. A warm, cozy bed and strong water pressure are some of the traditional staples of guestroom comfort, but travelers now want, some would say need, more from hotels – and when travelers speak, hotels must listen.
Today, travelers want more flexibility and control over how they enjoy their guestrooms, but it’s still up to hoteliers to provide the amenities and products needed to achieve this. For example, travelers are hitting the road with multiple personal electronic devices, such as cell phones, tablets and laptops, so hotels must think strategically about how to supply power for these devices. As a result, many hotels are placing power outlets and USB ports within an arm’s reach of both sides of the bed, along with complementary lighting, so travelers can use their devices when and how they want. Technology allows hoteliers to update guestrooms with functional features that further enhance traveler comfort while away from home.