Providing excellent guest service is a very process-driven experience for independent hotels. Keeping a hotel’s level of service consistent requires well-defined standards and ongoing training to ensure all team members understand what’s expected of them when taking care of guests. However, processes and standards aside, hoteliers cannot afford to discount the simple, easy-to-execute tasks and gestures that take little effort, but can truly move the needle when it comes to guest satisfaction. It’s in these small moments that your team members can truly make a large difference your guests’ experience.
This summer, we encourage you to empower your team by training them to do the small, simple things that keep guests happy. In our newest downloadable guide, “Simple team member training tips to keep your guests happy this summer,” we cover three easy training tips that will give your team the green light to do what’s right for your guests.
Make this summer travel season memorable for your team and your guests by downloading a free copy of “Simple team member training tips to keep your guests happy this summer” today.