Four things your hotel’s property management system should be doing

It always seems to go that when you’re at your busiest, you start to realize what you can and cannot rely on. This summer, independent hoteliers may start to realize that their property management system isn’t capable of holding up to the extra business. Rather than settle by continuing to use a system that doesn’t work for you, check out these four things that your property management system should do extremely well:

Real time Connectivity with online travel agents (OTAs)

Summers are the perfect time for impulse vacations, and that means a ton of last minute bookings. Travelers, especially millennials, will look to OTAs to find the best deals for their vacations. But, making sure your independent hotel is listed on all OTA websites is just half the battle. If your PMS doesn’t offer real time connectivity, you could experience complicated over or double bookings which result in a loss of revenue and often, a negative online review. innRoad offers direct, two-way connectivity that ensures when a room is booked on an OTA site, it is removed from all other sites, including your website. This way you never have to worry about overbookings, and can focus on the bookings that do come in.

Capture direct, commission free bookings

Having a booking engine on your website is incredibly important this summer. The days of travelers calling or e-mailing the front desk for rates and availability are over. If a prospective guest cannot easily book a room online, they will simply move on to another hotel. innRoad knows the value and importance of a booking engine for independent hoteliers, which is why we offer a booking engine that easily integrated into your hotel’s website. Our booking engine allows travelers to book their rooms commission-free directly with your property.

Managing all your operations

                With so many activities going on at your property this summer, it’s important to know that your operations are all kept in one, well-organized place. A hotel’s PMS should allow team members to easily manage essential tasks, such as check-in/out, room assignments, guest requests, housekeeping status, room maintenance, group reservations, cost routing and credit card processing. If you find yourself scrambling to keep your team on the same page, or wasting time logging in and out of different systems, it might be time for a change.

Provide Comprehensive Reports and Key Performance Data

During busy season, independent hoteliers must keep their finger on the pulse of their business if they wish to achieve long-term success. A hotel PMS should provide operators with a hotel revenue management that provides performance data and reports that indicate the real-time health of the property. Metrics such as RevPAR, ADR, and occupancy should be easy to access via the hotel property management system. That’s why innRoad offers 100s of customizable reporting so you can keep track of your business, no matter how busy you are.


If you aren’t happy with how your hotel’s property management system is holding up this summer, click here to speak with an innRoad property advisor today!