Guest Journey

Leveraging technology to improve the hotel guest journey

Planning and bookingTechnology is changing how hotel guests navigate their individual travel journeys. With a few taps on a mobile device, travelers can customize their experience by seeking information, requesting services, making purchases, and interacting with hotel team members and other travelers.…
Property Management System

5 Questions To Ask Your Property Management System

Shopping for a new property management system (PMS) can be challenging. In addition to the financial commitment, it requires an investment of effort and energy from hotel team members to utilize the new system to its fullest capabilities. When making this decision, independent hoteliers want to feel…