The Pros and Cons of Overbooking Your Hotel

Overbooking is a strategic tool used by hoteliers to guard against leaving guestrooms vacant so they can maximize occupancy and revenue. While 100% occupancy is the ultimate reward, overbooking risks displacing guests and having to “walk” them another property at the hotel’s expense. Is overbooking worth the risk to your independent hotel? Let’s take a […]

3 Benefits of a New Hotel Property Management System (PMS)

reservation system

Purchasing a new hotel property management system (PMS) is a major decision for independent hotel operators.  Though a new PMS will allow for streamlined operations, improved financial performance and easier delivery of guest hospitality, modifying existing routines and practices will always cause operators to think long and hard before making a switch.  In speaking with […]