Although guest check-in is one of the more routine tasks independent hoteliers handle on a daily basis, the process is essential to the success of the guest experience. To ensure independent hotels are maximizing this key guest touch point, hoteliers should always look for simple ways to enhance and improve the process. Here are a […]
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The business of hospitality is all about taking care of people. Whether it’s guests, co-workers, vendors or those just passing through, people working in the hospitality industry have a natural talent for making others feel welcome, regardless if it’s for a brief moment or the duration of a long stay. For independent hoteliers, nurturing and […]
For many travelers, the fall shoulder season – the time period between the end of summer and start of the holiday season – is prime travel time. The weather is pleasant, crowds are thinner and prices are usually more consumer friendly. Lots of independent hotels view the fall shoulder season as an extension of the […]
For independent hotels, Labor Day weekend may mark the end of the summer busy season, but it also signals the start of shoulder season and planning for holiday travel. Hoteliers who regularly plan ahead for the upcoming travel seasons understand the value and appreciate the benefits of early preparation. Here are a few tips to […]
We all know that some opportunities are likely to create more issues than they’re worth, so the smart decision is to simply let them pass. However, sometimes taking a longer, harder look at what appears to be an obstacle can uncover a great, unforeseen opportunity. Learning to navigate certain obstacles can create opportunities that unlock […]
Independent hoteliers are always searching for new and creative ways to maximize their revenue-generating opportunities. However, moving from “idea” to “implementation” can be a challenge, so here are some easy-to-execute ideas to help hoteliers navigate their way along the path to profits.
With six months down and six more to go, now is a great time to take a close look at how well your independent hotel is performing in 2018. Here are a few key areas to explore and helpful tips to help you evaluate your property’s performance and position it for a successful second half […]
Engaging with travelers online has become one of the most important customer service responsibilities for independent hoteliers. Travelers use digital channels to share their experiences, so hoteliers should look to leverage this valuable feedback to evaluate and improve operations, especially during the busy season. Whether you’re an online newbie or digital pro, here are a […]
Our goal at innRoad is provide independent hoteliers with the best tools for success. Here’s a quick look at some of the tools we have to offer:
Converting past guests into returning guests can be challenging, but very rewarding, for independent hotels. While it’s hard to predict when they’ll return, these guests should be treated as “warm leads” who carry the potential to deliver strong revenue returns. The key to bringing back past guests is to maintain a relationship with them post-checkout. […]
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