Hotel Management Best Practices: Understand how to run your independent hotel successfully with the help of these best practices.

Three moments that can make or break the guest experience

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Managing the guest experience is one of the more challenging, yet rewarding, responsibilities of independent hoteliers.  With each guest who walks on-property comes a varying range of needs that must be met to ensure they experience a great stay.  However, of the dozens of daily guest interactions,…

When's the last time you looked at your properties website?

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Your independent property website is one of your most important revenue-generating marketing tools.  It serves as an online billboard for travelers and funnels valuable direct bookings and revenue to your property.  However, a common mistake many independent hoteliers and innkeepers make is not taking…

Your guests are talking. Here’s why you must listen and take action.

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Before making purchases, many consumers seek the opinions of others to gauge how well products and services perform.  Even though experiences often vary from person to person, there’s value in knowing that specific products and services can deliver on expectations, especially when they come with a…

Get a jump on your 2018 competition with innRoad

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It feels like we just sat down a few weeks ago to establish our 2017 goals, but now, here we are starting 2018.  For many independent hoteliers, the New Year presents fresh opportunities to grow their business by increasing bookings, developing new revenue streams and updating product offerings.  Having…

Why innRoad is the right software for your independent property

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With the year winding down and holiday travel in full swing, keeping your guests happy, team members organized and hotel operations running smoothly can be a tricky management task.  We’ve worked with hundreds of independent hoteliers who’ve previously faced these same challenges before they began…

Tips for marketing your independent hotel during the holiday and winter travel season

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This holiday and winter travel season will provide independent hotels with great opportunities to close out 2017 and then kickoff 2018 with increased bookings and revenue.  To ensure travelers take notice of your hotel, here are a few tips to help you enhance your holiday and winter travel season marketing…

Why your booking engine is key to your independent hotel success

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A hotel website booking engine is a game changer for independent hotels.  It instantly transforms hotel websites from simple information portals into powerful, revenue generating booking channels.  With a website booking engine, independent hotels position themselves to enhance daily operations and…

Here's why you should connect your independent hotel to OTAs

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Making a case for listing your independent hotel on online travel agencies (OTAs) requires you to evaluate various factors, such as upfront and ongoing costs, time needed for training and daily management and, ultimately, return on investment in terms of bookings and revenue.  While it’s critical…

What Travelers Want from Your Hotel Website

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Today, a guest’s journey begins long before guests walk into independent hotel lobbies and check-in for their stay. For many travelers, their lodging experience begins online, specifically, on hotel websites. This is where they’re introduced to the property, gain an understanding of the hotel’s…

How to lay the foundation for increased occupancy

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With the leaves changing, and the weather starting to cool down, it’s finally clear that Fall has arrived. It’s about time considering independent hoteliers are almost at the midpoint of their Shoulder Season. We hope that everyone’s shoulder season projects are going well so far and that you are…