Hotel Management Best Practices: Understand how to run your independent hotel successfully with the help of these best practices.

Hoteliers guide to creative special offers for summer bookings

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Even though we’ve just reached the official first day of summer, independent hotels have been in busy season mode for weeks.  Since late spring, hoteliers have been welcoming travelers who are taking their long-planned vacations or popping in for quick getaways.  However, even with a healthy slate…

OTA "Billboard Effect" still works for independent hotels

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If you’re familiar with online travel agencies (OTAs), it’s likely that you’ve heard of the “billboard effect” – the descriptor given to the behavior of travelers who view OTA hotel listings for research and inspiration, but then book their rooms directly via hotel websites.  Since the “billboard…

Quick tips to create engaging social media content this summer

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We haven’t reached the official first day of summer yet, but the busy season is already in full swing. To grab travelers’ attention, lots of hotels are filling their social media timelines with special offers and discounts in an effort to boost occupancy during the lucrative busy season. While promotional…

What's your online review site strategy?

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Online reviews posted by travelers on TripAdvisor and online travel agencies (OTAs), like Hotels.com and Expedia, have enormous value for hoteliers, especially during the lucrative summer months.  Reviews provide travelers with valuable nuggets of information that help them complete itineraries and…

Simple team member training tips to keep your guests happy this summer

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Providing excellent guest service is a very process-driven experience for independent hotels.  Keeping a hotel’s level of service consistent requires well-defined standards and ongoing training to ensure all team members understand what’s expected of them when taking care of guests.  However, processes…

How to keep your team focused and working efficiently during the summer

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As the weather warms and more travelers fill your rooms, your team members will inevitably feel the push to work faster and harder each day to keep operations running smoothly.  While the collective focus will be on providing great travel experiences for your guests, it’s important to not lose sight…

Let us know how innRoad can help your hotel achieve its summer goals

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After months of anticipation, Memorial Day weekend finally kicked off the start of the summer travel season!  But while travelers are looking forward to winding down with months of rest, relaxation and fun, independent hotel operators are gearing up to provide them with memorable travel experiences…

Here's how to handle last-minute cancellations

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Managing last-minute cancellations is a regular part of hotel operations, but it’s still a major headache that has broad-reaching implications for independent hotels.  At a minimum, cancellations can impact a hotel’s weekly/weekend occupancy, cash flow and staffing needs.  Additionally, depending…

Get more summer bookings with innRoad

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We’re finally here!  With the arrival of the Memorial Day holiday weekend comes the start of the summer travel busy season for independent hotels.  Over the coming months, travelers will crisscross the globe visiting family and friends, experiencing new adventures and enjoying well-deserved rest…

innRoad Social Media 201 Infographic

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With Memorial Day weekend just days away, the start of the summer travel busy season is almost here.  While you’re focusing on the guests who will soon arrive on-property, don’t forget about all the travelers who are searching for the perfect summer destination online.  They might not know much…