Hotel Management Best Practices: Understand how to run your independent hotel successfully with the help of these best practices.

2018 mid-year check-in: How’s your independent hotel performing?

With six months down and six more to go, now is a great time to take a close look at how well your independent hotel is performing in 2018.  Here are a few key areas to explore and helpful tips to help you evaluate your property’s performance and position it for a successful second half of the year.Guest…

Digital engagement tips for independent hotels

Engaging with travelers online has become one of the most important customer service responsibilities for independent hoteliers.  Travelers use digital channels to share their experiences, so hoteliers should look to leverage this valuable feedback to evaluate and improve operations, especially during…

Is your independent hotel equipped with the best tools for success?

Our goal at innRoad is provide independent hoteliers with the best tools for success.  Here’s a quick look at some of the tools we have to offer:Our Property Advisers are here to help you gain valuable insights about your local competitors.  Simply provide us with a few important details and…

Stay Connected: Tips for maintaining guest relationships

Converting past guests into returning guests can be challenging, but very rewarding, for independent hotels.  While it’s hard to predict when they’ll return, these guests should be treated as “warm leads” who carry the potential to deliver strong revenue returns.  The key to bringing back past…

How independent hotels succeed with innRoad

Managing an independent hotel is one of the more challenging, yet rewarding, jobs in the hospitality industry.  Every day, hoteliers make countless important decisions to ensure their guests enjoy their stay, team members remain productive and operations run smoothly.With innRoad’s fully integrated…

3 tips for ramping up revenue during busy season

For independent hoteliers, busy season is a prime opportunity to increase cash flow and capture stronger profits.  To help you ramp up your revenue during this important time of year, here are 3 helpful tips:Study your competitorsWhile it’s important to focus on your own hotel’s operations,…

Three moments that can make or break the guest experience

Managing the guest experience is one of the more challenging, yet rewarding, responsibilities of independent hoteliers.  With each guest who walks on-property comes a varying range of needs that must be met to ensure they experience a great stay.  However, of the dozens of daily guest interactions,…

When's the last time you looked at your properties website?

Your independent property website is one of your most important revenue-generating marketing tools.  It serves as an online billboard for travelers and funnels valuable direct bookings and revenue to your property.  However, a common mistake many independent hoteliers and innkeepers make is not taking…

Your guests are talking. Here’s why you must listen and take action.

Before making purchases, many consumers seek the opinions of others to gauge how well products and services perform.  Even though experiences often vary from person to person, there’s value in knowing that specific products and services can deliver on expectations, especially when they come with a…

Get a jump on your 2018 competition with innRoad

It feels like we just sat down a few weeks ago to establish our 2017 goals, but now, here we are starting 2018.  For many independent hoteliers, the New Year presents fresh opportunities to grow their business by increasing bookings, developing new revenue streams and updating product offerings.  Having…