Managing and operating a Bed & Breakfast to provide guests with stays that are rewarding and memorable is a multi-faceted challenge requiring many skills. Finance, management, marketing, technology, cooking, decorating, cleaning, safety, customer service, staffing — the list is practically endless. Where do innkeepers turn to for the gamut of information, education and the hands-on “know-how” needed to be able to deliver these outstanding guest experiences? They turn to one another, which is the reason the Professional Association of Innkeepers International (PAII) was founded.