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Address: 519 8th Avenue 15th Floor, New York, NY, 10018, US
Telephone: 855.942.6074
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March 23, 2023

How Does A Hotel Property Management System Work?

If you own or manage a hotel, you probably have some reservations about using a property management system. You may be wondering if they are really worth the investment. But in fact, they can be an essential part of your hotel operations. What is a hotel property management system (PMS)? When you install a hotel […]

February 16, 2023

Why A Hotel Reservation System Is Beneficial

4 key reasons a hotel reservation system is beneficial It’s easy to get used to doing the same thing over and over again when managing your hotel business. Whether you’re using pen and paper to keep track of guests, or have a reservation system in place, it’s important to evaluate how much your current system […]

February 12, 2023

Hiring all-stars to staff your independent hotel

Success for independent hotels can be measured in many ways, such as through RevPAR and occupancy rates, online review scores, customer service ratings and profit margins. Achieving and maintaining high grades in these areas requires smart planning and a great team to consistently execute at high-levels to ensure operations run smoothly. However, even with a […]

February 02, 2023

3 Ways To Make Guests Fall In Love With Your Hotel

How to show some extra love to your guests this February while yielding the extra returns The business of hospitality is all about taking care of people. Whether it’s your guests, co-workers, vendors or those just passing through, people working in the hospitality industry have a natural talent for making others feel welcome, regardless […]

September 15, 2022

5 Easy Steps to Boost Room Service Sales

One of the hallmarks of the hotel service industry is excellent room service. It has played a crucial role in boosting customer satisfaction for nearly a century. Today, hoteliers are finding ways to transform room service options to boost sales, ensure guest safety and make everything more convenient for customers.

August 20, 2022

How Alpen Way Chalet Lodge Increased Efficiency and Customer Service

When utilizing innRoad's all in one property management system, Alpen Way Chalet Mountain Lodge was able to accomplish their goal of increasing efficiency so they can focus more on guests, and improve their overall business operations. They were also able to provide their staff with full support through innRoad's 24/7 customer service team.

June 28, 2022

3 Key Benefits of Adopting Small Hotel Check-in Software

Picture this: After a long day on the road (or in the air), with luggage and maybe kids in tow, you finally pull up to your hotel. Visions of hot showers, room service, and sinking into plush, luxurious pillows fill your head—until you arrive at reception and there’s no one there to greet you. Instead […]

May 03, 2022

Boost Your Hotel’s Social Media Strategy In 2022: 5 Must-Have Tips

Utilizing social media strategies is a wonderful way to market your hotel, so have some fun with it and use a little creativity to help yourself standout in the industry. So, let’s get into the top 5 ways to boost your hotel’s content and social media strategy in 2022.

August 31, 2019

4 Ways Independent Hotels can Make Guests Happy (and in turn, increase occupancy rates)

As an independent hotel, your guest’s happiness matters much more than your counterparts at large chain hotels. That’s because large chain hotels have droves of clients that stay at their locations across the globe. You probably have either one or a few locations that you have to manage with a small staff, and that’s hard […]

May 15, 2019

The Pros and Cons of Overbooking Your Hotel

Overbooking is a strategic tool used by hoteliers to guard against leaving guestrooms vacant so they can maximize occupancy and revenue. While 100% occupancy is the ultimate reward, overbooking risks displacing guests and having to “walk” them another property at the hotel’s expense. Is overbooking worth the risk to your independent hotel? Let’s take a […]

November 14, 2015

Reasons Why Independent Hotels Fail

As experienced independent hoteliers know well, operating a hotel is serious business – not a passion project or weekend hobby. Independent hotels operate 24/7/365 and require expert management across multiple functional areas, including hiring, training, marketing, accounting, customer service and asset management. And with travelers constantly circulating through the property, there will always be unexpected […]

September 28, 2015

Why Guest Happiness Matters More For Independent Hoteliers, And How To Keep Guests Happy

January 05, 2015

Give Your Guests more Reasons to Stay with Help from Your PMS

TripAdvisor, the world’s largest travel site, is a traveler’s ultimate go-to resource for planning the perfect trip. From insights on hotels, restaurants and attractions, TripAdvisor details countless destinations across the globe. Additionally, the site serves as an excellent tool for hospitality industry professionals. In their Top 13 tips for Special Offer success article, TripAdvisor provides […]

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