Posts

hotel shoulder season

Use your hotel shoulder season to get your property into top shape

Labor Day Weekend marked the unofficial end of summer, so now it’s time to settle into the hotel shoulder season. With fewer guests buzzing about, it’s a good opportunity to briefly catch your breath and take stock of a successful summer. Additionally, it’s also a great time to give your property…
upgrading the guest experience

3 tips for upgrading the guest experience at your independent hotel

Exceptional service is a hallmark of independent hotels. Whether paying $150 or $1,500 a night, every guest wants to experience great hospitality in exchange for their hard-earned dollars. While every hotel doesn’t need to provide 5-star service, it’s important that the guest experience aligns with…
independent hotel experience

Why chain hotels cannot duplicate the independent hotel experience

If you stay up-to-date with hotel industry news, you’ve noticed the stream of announcements from major hotel chains about their new boutique hotels. Pick a major chain and it’s likely they’ve recently launched a new brand, acquired an existing one, formed a collection of properties or will be doing…
Wow your guests experience through senses

Does your independent hotel make guests say “WOW”?

Time for a pop quiz!  Describe your reactions, feelings and emotions toward the following experiences in one word:•    Listening to a powerful 100-piece orchestra. •    Watching fireworks on the 4th of July. •    Holding your newborn child for the first time. •    Smelling…