Posts

upgrading the guest experience

3 tips for upgrading the guest experience at your independent hotel

Exceptional service is a hallmark of independent hotels. Whether paying $150 or $1,500 a night, every guest wants to experience great hospitality in exchange for their hard-earned dollars. While every hotel doesn’t need to provide 5-star service, it’s important that the guest experience aligns with…
maintaining your independent hotel's identity

Why maintaining your independent hotel's identity and culture matter more than ever!

In today’s ever-shifting hotel industry, maintaining your independent hotel’s identity and culture are more valuable than ever. Although operators are faced with the pressures of competing against non-traditional lodging companies, predicting millennial traveler preferences and satisfying guests’…

3 reasons why independent hoteliers must embrace #TravelTuesday

If you’ve spent time watching TV, browsing the internet or speaking with anyone who uses social media, there’s a good chance you’ve heard the word “hashtag.” If you’ve heard it, but have no idea what it is or what it means, it’s simply the updated word for the “number” or “pound”…

How to address negative reviews on social media

As many independent hoteliers know well, social media provides an efficient and inexpensive tool for marketing their property to new customers and staying in touch with loyal guests.  Equally, it allows consumers to communicate directly with operators to rave about their wonderful experience or, unfortunately,…

Delivering guest value with a cloud-based property management system

Delivering guest value is a priority for independent hoteliers across all segments and rate categories.  No matter how much (or little) is spent on a guestroom, every guest expects to receive, at minimum, a reciprocal amount of value from the property.  And, of course, any value received above this…

How your hotel reservation software can help attract millennials

“Millennials” is the hottest buzz word and most intriguing traveler segment in the hotel industry today.  Identified as adults aged 18 to 35, it’s currently the largest traveler segment and arguably the most influential.  Almost daily, articles and research studies are published with data…

Successful hotels require 24x7 teamwork

Hotels operate on a true 24 hours a day, 7 days a week business cycle.  Travelers expect their needs to be met around the clock, both on-property and online, so operators must be equipped to handle this responsibility.  Many independent hoteliers have adapted to routinely finessing and resolving daily…

What independent hoteliers should expect from a new property management system

In the beginning stages of selecting a new property management system (PMS), independent hoteliers often become overwhelmed by the amount of information they must sort through to identify the various systems in the marketplace.  Many systems appear similar, but after comparing their functionality, features…

4 Steps to managing your online hotel reputation

As more and more guests book online, reviews that people post online are an important part of increasing bookings and improving revenue. To help you manage your online hotel reputation, we put together a checklist of things to do to help you manage your online reputation. We call it the MAAC method.…