Posts

Bad habits independent hoteliers must kick in 2016

January 1st serves as an annual “restart button” for many independent hoteliers.  It’s the day when the journey to achieve new goals, such as increasing revenue, capturing more bookings and taking better care of guests, begins.  However, as part of this yearly refresh, independent hotel operators…

Tips for more productive independent hotel management in 2016

Independent hotel management requires a very unique set of skills and competencies. Hotel leaders must successfully manage team members and their property while guests observe their every move.  Delivering first-class hospitality is challenging but also rewarding, especially when guests return home…

Are you positioning your independent hotel team members for success?

We know from working with properties across North America that independent hoteliers are arguably the most dedicated and motivated professionals within hospitality.  A key factor in their success is their ability to elevate and motivate their team members to consistently perform at a high level.  By…

Prepare your independent hotel for harsh winter weather

In some parts of North America, winter weather has already arrived so the unpredictable conditions that cause delays and make travel challenging will soon follow.  But regardless of the rain, snow and biting cold, winter is a prime travel season for many consumers.  Business people have year-round…

Why Marriott’s purchase of Starwood is GREAT for independent hotels

The hotel industry kicked off this week with a major announcement: Marriott International purchased Starwood Hotels in a $12.2 billion dollar deal.  At first glance, this may be viewed as another case of the rich getting richer, as well as a competitive setback for small, independent hotels.  However,…

Reasons why exceptional customer service will never go out of style

Can you relate to any of the following scenarios?Your computer crashes, so you call the manufacturer’s IT support line for help… Your car breaks down, so you call the auto repair shop to set up an appointment… You’re hungry, so you call a local restaurant to place an order for delivery…However,…

What improvements will you make at your independent hotel in 2016?

Achieving and sustaining growth is an ongoing challenge for many independent hotels.  Consumer preferences and industry trends constantly evolve, so hoteliers must work to stay appealing to guests and ahead of competitors.  However, as many operators experience, hard work alone doesn’t always produce…

Leverage meetings and conferences to boost bookings and revenue

During November and December, most independent hoteliers focus on capturing holiday travel season bookings to ensure a successful year-end.  While securing reservations in the short-term is always important, operators must also plan ahead if they wish to achieve future reservations and revenue growth. …

Reasons why independent hotels fail

Reasons why independent hotels failAs experienced independent hoteliers know well, operating a hotel is serious business – not a passion project or weekend hobby.  Independent hotels operate 24/7/365 and require expert management across multiple functional areas, including hiring, training, marketing,…

Tips for effective independent hotel management: Stop filling your workday with “stuff”

Most independent hoteliers have more responsibilities on their To Do List than hours in the day.  Much of their time is spent doing “a little bit of this,” then “taking care of that” and finishing “that thing from yesterday.”  Lots of “stuff” gets done, but the most important projects,…