How independent hotels can use data to their advantage

There is lots of talk about "Big Data" thanks to very large companies like IBM who can collect all kinds of data and then use expensive tools to be able to spit it back at people and make it meaningful. That's great for large organizations, but what about independent hotel owners and managers who have…

Improve your independent hotel with data-driven decision making

Over the course of a day, hoteliers make hundreds of decisions that impact the flow of operations, team member performance and the guest experience.  With years of experience, as well as established policies and procedures, to lean upon, many decisions can be made without much debate or contemplation. …