Frequently Asked Questions (FAQs)
Common questions that independent and boutique hotel owners have about a new hotel management software solution
Common questions about our PMS software
Below are some common questions that new clients have about PMS software. Have a question that isn’t answered here? Ask us in the chat below!
Our all-in-one PMS software includes everything needed for property owners to manage their business including a high performing booking engine, reservation management, rate and inventory management, task management (housekeeping, etc.) and detailed reporting. To learn more, visit our PMS page.
In addition to our PMS features, we also offer an ever expanding list of add-ons and upgrades including payment processing, channel management, guest text messaging, online check-in / check-out, website development and more!
Our high-performing booking engine is commonly raved about by our customers, with many seeing a 30% or more increase in direct bookings. We also cut out third parties to ensure our clients have more efficient payments, increased security and greater visibility on 100’s of online travel agent sites (OTAs). We’ve simplified revenue management and make it easy for clients to set goals and get regular notifications on how their property is pacing towards those goals while also setting automated rate changes based on demand. Other aspects of our software that customers rave about include:
- Our intuitive and customizable tape chart that allows reservations to be managed quickly
- How customizable our software is, allowing things like custom rates and room classes to be made in a snap
- Our comprehensive and easy to use reporting features
- How easily tasks can be automated, saving a lot of time (and headaches) for our clients
Software features aside, our reliable and “always on” customer service is there when you need it. We offer 24/7 phone support 365 days a year to promptly help you with any issue or question when those needs arise. For new clients, we offer a comprehensive implementation process that includes free migration of all past and future reservations to ensure they are set up for success with as little down time as possible. We also offer free training any time, from your initial onboarding, or in case you need a refresher down the line or if a new employee has joined your team. We also are always listening to our customers needs and consistently provide updates and new features that are requested.
Our end goal is to be a trusted partner that our clients can rely on to help them generate more revenue while making their lives a bit easier.
We have been told that our system is very user friendly once a user is able to navigate the software. For that reason, we provide unlimited training and support – available at any time – free of charge.
Our software is 100% cloud-based, allowing our clients to access and manage reservations, run reports and manage their property from any mobile or desktop device with an internet connection.
Our pricing is customized based on the property, which makes it hard to answer directly. As an estimate, our core PMS software typically falls around $150 per month for small properties.
Our PMS software is extremely customizable to your specific business needs and this is covered during the implementation process, or later down the line through our 24/7 support.
Our PMS software is pre-loaded with a variety of reports including; performance reports (all of your property statistics); front desk reports (all reservation and contact reports); as well accounting (all of your financial information). We can also build more customized reports, based on your specific needs.
When you sign up with innRoad, the first thing we do is introduce you to your dedicated Implementation Advisor. They will help you get setup and train your staff! Trainings are all done online and can be scheduled with individuals or in groups. Training is free and included for the lifetime of a client’s subscription. This includes if your hire a new member or seasonal staff.
We want every new client to be comfortable with the pace of their setup and we understand that every property’s needs are different. Our implementation team will provide a suggested timeline for the implementation on our initial welcome call but this can be altered based on need. We have helped properties in a bind get started with innRoad in less than 24 hours and we also often work with properties over several weeks before they open their doors for the first time.
Our implementation team is comprised entirely of former hospitality veterans with years of operating experience. This team understands that a proper implementation is vital to the success of a new client joining innRoad. Over the years this team has helped thousands of hoteliers get up and running with innRoad.
Your data/guest history is crucial to your business, so we offer a full Data Migration as a part of your onboarding process.
We offer 24/7/365 live phone AND email support. No matter the day or time we will always be there for your property.
Typically all training can be completed remotely (via phone, email and or screen share) which means more efficient implementations to get your property up and running quickly and successfully.
Yes, innRoad support portal is full of training and overview videos, support articles and FAQs and is updated weekly with new content. Go here to learn more
We work all the major online travel agent sites (OTAs) and our implementation team will help you get your property visible on these sites fast.
innRoad offers our own payment processing which is designed to cut out third parties to decrease fees and improve security for our clients. If you prefer to stay with your current processor, we can work with most major credit card processors and integrate everything in your innRoad system.
innRoad PCI DSS certified. All payments are handled with point to point encryption so no innRoad employee or malicious 3rd party can access the full credit card details of a guest.
innRoad has made several enhancements to our booking engine to help with ADA compliance. While there is no governing body that provides an official ADA certification, we have taken significant actions to adhere to the Web Content Accessibility Guidelines (WCAG) 2.0, provided by the World Wide Web Consortium (W3C).
innRoad is proud of our 99+ % uptime rating. innRoad may have scheduled downtimes for updates to the system but this is considered rare. In the rare event of scheduled downtime, innRoad will plan the downtime for off-hours and gives clients advance warning for planning purposes.
innRoad has been helping hoteliers for 15+ years.
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What Our Clients Say...
All-in-One PMS Software for Modern Hoteliers
innRoad is trusted by thousands of properties worldwide. We serve all property types, sizes, and experience levels.