Client Reviews & Testimonials

I would highly recommend you to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy. – Bob S

InnRoad is the most user-friendly hotel software I’ve used in my 15+ years working in hotels. They also have the most helpful, live support team

I have always, always, had the problem resolved. I mainly call when a guest has a billing issue and is impatient when advised a manager is not available to help me help them. InnRoad support has provided the front desk with on screen sharing as well as regular phone directions. It makes the part time front desk shifts easier.

Every time the representative has been very polite and able to walk me through whatever I needed with step-by-step instructions. One time I was very busy with customers. And they just fixed my problem for me. And sent me an email with instructions on how to fix it myself if it happened again.

Customer Service is top notch! Whenever I have a question, I’m able to contact their tech support and get help right away with friendly and patient staff

innRoad has be responsive, collaborative, and supportive. Whenever we have had a problem or did not understand they were right there to help – immediately or in minutes.

The customer service is excellent. They are always available with little or no wait time. Every time we need help our issues are solved with one phone call

Best choice for Hotel Software. The toll-free number is a huge asst. Anyone that answers the phone understands our business and responds quickly, and completely, for all of my concerns. I never hesitate to call them for assistance.

So glad we chose innRoad. Our implementation adviser was amazing. Answered every question, offered help daily, and did so with a great attitude and understanding. Best customer service I have ever experienced in this industry!