Thank you independent hoteliers

I’ve been working with independent hoteliers now for almost two years. I love working with independent hoteliers because they are very passionate, hard-working people.As I post this last blog before Thanksgiving, I encourage all of the independent hoteliers reading this, to take Thursday and reflect…

Prepare your independent hotel for harsh winter weather

In some parts of North America, winter weather has already arrived so the unpredictable conditions that cause delays and make travel challenging will soon follow.  But regardless of the rain, snow and biting cold, winter is a prime travel season for many consumers.  Business people have year-round…

Why Marriott’s purchase of Starwood is GREAT for independent hotels

The hotel industry kicked off this week with a major announcement: Marriott International purchased Starwood Hotels in a $12.2 billion dollar deal.  At first glance, this may be viewed as another case of the rich getting richer, as well as a competitive setback for small, independent hotels.  However,…

Reasons why exceptional customer service will never go out of style

Can you relate to any of the following scenarios?Your computer crashes, so you call the manufacturer’s IT support line for help… Your car breaks down, so you call the auto repair shop to set up an appointment… You’re hungry, so you call a local restaurant to place an order for delivery…However,…

What improvements will you make at your independent hotel in 2016?

Achieving and sustaining growth is an ongoing challenge for many independent hotels.  Consumer preferences and industry trends constantly evolve, so hoteliers must work to stay appealing to guests and ahead of competitors.  However, as many operators experience, hard work alone doesn’t always produce…

Prepare your independent hotel for the holiday travel season

The 2015 holiday travel season has arrived.  Over the coming weeks, solo travelers, couples and families will begin crisscrossing the globe to spend time with loved ones and enjoy some much needed rest and relaxation.  While some travelers have already confirmed their flights, scheduled ground transportation…

Leverage meetings and conferences to boost bookings and revenue

During November and December, most independent hoteliers focus on capturing holiday travel season bookings to ensure a successful year-end.  While securing reservations in the short-term is always important, operators must also plan ahead if they wish to achieve future reservations and revenue growth. …

Reasons why independent hotels fail

Reasons why independent hotels failAs experienced independent hoteliers know well, operating a hotel is serious business – not a passion project or weekend hobby.  Independent hotels operate 24/7/365 and require expert management across multiple functional areas, including hiring, training, marketing,…