March 23, 2023

How Does A Hotel Property Management System Work?

If you own or manage a hotel, you probably have some reservations about using a property management system. You may be wondering if they are really worth the investment. But in fact, they can be an essential part of your hotel operations. What is a hotel property management system (PMS)? When you install a hotel […]

February 16, 2023

Why A Hotel Reservation System Is Beneficial

4 key reasons a hotel reservation system is beneficial It’s easy to get used to doing the same thing over and over again when managing your hotel business. Whether you’re using pen and paper to keep track of guests, or have a reservation system in place, it’s important to evaluate how much your current system […]

February 12, 2023

Hiring all-stars to staff your independent hotel

Success for independent hotels can be measured in many ways, such as through RevPAR and occupancy rates, online review scores, customer service ratings and profit margins. Achieving and maintaining high grades in these areas requires smart planning and a great team to consistently execute at high-levels to ensure operations run smoothly. However, even with a […]

January 19, 2023

Improving Your Hotel’s Efficiency & Productivity

Maximizing efficiency and productivity will always be a daily challenge for independent hoteliers, but there are solutions for improving the quality of daily workflows and getting more out of each day. Here are a few tips to help: Identify team members strengths and weaknesses The great thing about having a team of ambitious multi-taskers […]

January 01, 2023

4 New Year’s Resolutions For Your Hotel

The new year has arrived which calls for new years resolutions for your hotel! We know what you’re thinking, how do I figure out what kind of resolutions to do for a hotel? We’ve got you covered. In this blog, we’ll discuss 4 new years resolutions for your hotel that will help increase your reputation, […]

October 13, 2022

3 Ways To Enhance Hotel Operations During Shoulder Season

Holiday season, or as independent hoteliers call it "shoulder season", provides properties with a great opportunity to build upon a busy summer by gearing up their operations to ensure a successful holiday travel period and strong start to the New Year. Here are a few ways properties can utilize holiday season/shoulder season to enhance daily operations.

September 15, 2022

5 Easy Steps to Boost Room Service Sales

One of the hallmarks of the hotel service industry is excellent room service. It has played a crucial role in boosting customer satisfaction for nearly a century. Today, hoteliers are finding ways to transform room service options to boost sales, ensure guest safety and make everything more convenient for customers.

August 18, 2022

4 Simple Ways to Speed up Your Hotel’s Check-In & Checkout Process

Your guests’ check-in and check-out are essential to their customer journey. You want them to feel welcomed and taken care of upon arrival by providing a quick and easy check-in process. Similarly, a speedy check-out is just as vital if you want your visitors to have only positive memories and experiences at your hotel.

June 28, 2022

3 Key Benefits of Adopting Small Hotel Check-in Software

Picture this: After a long day on the road (or in the air), with luggage and maybe kids in tow, you finally pull up to your hotel. Visions of hot showers, room service, and sinking into plush, luxurious pillows fill your head—until you arrive at reception and there’s no one there to greet you. Instead […]

June 07, 2022

Top 3 Reasons You Need A Cloud-Based PMS For Your Small Hotel

If you’re used to using an old school pen and paper system, a spreadsheet, or an outdated property management system to manage your small hotel, it can be hard to make the switch to a more advanced cloud-based hotel PMS—even when you know you should. We totally get it! If you’re used to using an […]

May 31, 2022

What Is the Best PMS For Small Hotels?

If you own or manage a small hotel, you don’t need us to tell you that small hoteliers face different challenges than owners or managers of larger properties. As a small hotel owner, you know these challenges first-hand. With fewer staff to rely on and smaller budgets to work with, managing a smaller property often […]

May 15, 2019

The Pros and Cons of Overbooking Your Hotel

Overbooking is a strategic tool used by hoteliers to guard against leaving guestrooms vacant so they can maximize occupancy and revenue. While 100% occupancy is the ultimate reward, overbooking risks displacing guests and having to “walk” them another property at the hotel’s expense. Is overbooking worth the risk to your independent hotel? Let’s take a […]

October 01, 2016

Here’s How to Prepare your Independent Hotel for Winter

Shoulder season has been enjoyable for lots of travelers and independent hoteliers, but while this great fall weather may last for a few more weeks, winter is definitely on the way. Cold, wet and icy weather presents various challenges for hotels, but preparing in advance can make operating during the winter much easier. Here are […]

November 14, 2015

Reasons Why Independent Hotels Fail

As experienced independent hoteliers know well, operating a hotel is serious business – not a passion project or weekend hobby. Independent hotels operate 24/7/365 and require expert management across multiple functional areas, including hiring, training, marketing, accounting, customer service and asset management. And with travelers constantly circulating through the property, there will always be unexpected […]

October 24, 2015

How Secure is Your Hotel Property Management System?

Technology has completely redefined the meaning of instant gratification for travelers. Equipped with laptops and mobile phones, the most adventurous travelers can book flights on their way to the airport, reserve hotel rooms after landing and then request car service or book rental cars to complete the final leg of their journey. While every consumer […]

September 20, 2015

Business or Leisure Travelers: Who is Driving Your Independent Hotel Forward?

Which of these profiles sounds like your independent hotel? A.) From Monday through Thursday, lots of business people can be seen quickly wheeling briefcases and luggage through the lobby on their way to their rooms, meetings or the airport to catch their next flight. But on weekends, the excitement of guests moving around the hotel […]

August 05, 2015

3 Strategies for Retaining Your Independent Hotel’s Top Talent

Working in the hotel industry is challenging, but also very rewarding. It’s a great place for gaining diverse professional experiences and developing a long-lasting career. While every independent hotel team member will not advance into a leadership role, it is still extremely important for operators to make great hires and then retain top talent across […]

June 11, 2015

Gain a Competitive Advantage With a Hotel Central Reservation System

Tech-savvy hotel operators have more digital tools available to help propel their business forward than ever before. Social media, online travel agents, website and mobile booking engines, mobile/tablet apps and other 3rd party technologies make it easier for hotels to connect with travelers across the globe. However, with enhanced access to potential guests providing greater […]

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