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Run Your Hotel

Learn everything you need to know about running a hotel with our small hotel management advice, including expert resources on managing a hotel, improving operations, and running a small hotel.

hiring for your hotel staff

Hiring all-stars to staff your independent hotel

Success for independent hotels can be measured in many ways, such as through RevPAR and occupancy rates, online review scores, customer service ratings and profit margins. Achieving and maintaining high grades in these areas requires smart planning and a great

hotel management front desk

Improving Your Hotel’s Efficiency & Productivity

Maximizing efficiency and productivity will always be a daily challenge for independent hoteliers, but there are solutions for improving the quality of daily workflows and getting more out of each day. Here are a few tips to help: Identify team

new years resolutions for your hotel

4 New Year’s Resolutions For Your Hotel

The new year has arrived which calls for new years resolutions for your hotel! We know what you’re thinking, how do I figure out what kind of resolutions to do for a hotel? We’ve got you covered. In this blog,

shoulder season holiday hotel

3 Ways To Enhance Hotel Operations During Shoulder Season

Holiday season, or as independent hoteliers call it “shoulder season”, provides properties with a great opportunity to build upon a busy summer by gearing up their operations to ensure a successful holiday travel period and strong start to the New Year.  Here are a few ways properties can utilize holiday season/shoulder season to enhance daily operations.

room service

5 Easy Steps to Boost Room Service Sales

One of the hallmarks of the hotel service industry is excellent room service. It has played a crucial role in boosting customer satisfaction for nearly a century. Today, hoteliers are finding ways to transform room service options to boost sales, ensure guest safety and make everything more convenient for customers.

4 Simple Ways to Speed up Your Hotel’s Check-In & Checkout Process

Your guests’ check-in and check-out are essential to their customer journey. You want them to feel welcomed and taken care of upon arrival by providing a quick and easy check-in process. Similarly, a speedy check-out is just as vital if you want your visitors to have only positive memories and experiences at your hotel.

overbooked hotel staff

The Pros and Cons of Overbooking Your Hotel

Overbooking is a strategic tool used by hoteliers to guard against leaving guestrooms vacant so they can maximize occupancy and revenue. While 100% occupancy is the ultimate reward, overbooking risks displacing guests and having to “walk” them another property at