Learn everything you need to know about running a hotel with our small hotel management advice, including expert resources on managing a hotel, improving operations, and running a small hotel.
Success for independent hotels can be measured in many ways, such as through RevPAR and occupancy rates, online review scores, customer service ratings and profit margins. Achieving and maintaining high grades in these areas requires smart planning and a great
Maximizing efficiency and productivity will always be a daily challenge for independent hoteliers, but there are solutions for improving the quality of daily workflows and getting more out of each day. Here are a few tips to help: Identify team
The new year has arrived which calls for new years resolutions for your hotel! We know what you’re thinking, how do I figure out what kind of resolutions to do for a hotel? We’ve got you covered. In this blog,
Holiday season, or as independent hoteliers call it “shoulder season”, provides properties with a great opportunity to build upon a busy summer by gearing up their operations to ensure a successful holiday travel period and strong start to the New Year. Here are a few ways properties can utilize holiday season/shoulder season to enhance daily operations.
One of the hallmarks of the hotel service industry is excellent room service. It has played a crucial role in boosting customer satisfaction for nearly a century. Today, hoteliers are finding ways to transform room service options to boost sales, ensure guest safety and make everything more convenient for customers.
Your guests’ check-in and check-out are essential to their customer journey. You want them to feel welcomed and taken care of upon arrival by providing a quick and easy check-in process. Similarly, a speedy check-out is just as vital if you want your visitors to have only positive memories and experiences at your hotel.
Picture this: After a long day on the road (or in the air), with luggage and maybe kids in tow, you finally pull up to your hotel. Visions of hot showers, room service, and sinking into plush, luxurious pillows fill
If you’re used to using an old school pen and paper system, a spreadsheet, or an outdated property management system to manage your small hotel, it can be hard to make the switch to a more advanced cloud-based hotel PMS—even
Overbooking is a strategic tool used by hoteliers to guard against leaving guestrooms vacant so they can maximize occupancy and revenue. While 100% occupancy is the ultimate reward, overbooking risks displacing guests and having to “walk” them another property at
