Learn everything you need to know about running a hotel with our small hotel management advice, including expert resources on managing a hotel, improving operations, and running a small hotel.
Picture this: After a long day on the road (or in the air), with luggage and maybe kids in tow, you finally pull up to your hotel. Visions of hot showers, room service, and sinking into plush, luxurious pillows fill
If you’re used to using an old school pen and paper system, a spreadsheet, or an outdated property management system to manage your small hotel, it can be hard to make the switch to a more advanced cloud-based hotel PMS—even
Overbooking is a strategic tool used by hoteliers to guard against leaving guestrooms vacant so they can maximize occupancy and revenue. While 100% occupancy is the ultimate reward, overbooking risks displacing guests and having to “walk” them another property at
Shoulder season has been enjoyable for lots of travelers and independent hoteliers, but while this great fall weather may last for a few more weeks, winter is definitely on the way. Cold, wet and icy weather presents various challenges for
As experienced independent hoteliers know well, operating a hotel is serious business – not a passion project or weekend hobby. Independent hotels operate 24/7/365 and require expert management across multiple functional areas, including hiring, training, marketing, accounting, customer service and
Technology has completely redefined the meaning of instant gratification for travelers. Equipped with laptops and mobile phones, the most adventurous travelers can book flights on their way to the airport, reserve hotel rooms after landing and then request car service
The phrase, “culture eats strategy for lunch,” is often used when discussing the importance of having a strong company culture. In hotel terms, it means that a strong culture can have more influence over your independent hotel operations than a
Which of these profiles sounds like your independent hotel? From Monday through Thursday, lots of business people can be seen quickly wheeling briefcases and luggage through the lobby on their way to their rooms, meetings or the airport to catch
Working in the hotel industry is challenging, but also very rewarding. It’s a great place for gaining diverse professional experiences and developing a long-lasting career. While every independent hotel team member will not advance into a leadership role, it is
