Enhance guest experience and set your small hotel apart from the competition. Get our expert ideas to enhance hotel guest experience in our guest experiences resources.
As an independent hotel, your guest’s happiness matters much more than your counterparts at large chain hotels. That’s because large chain hotels have droves of clients that stay at their locations across the globe. You probably have either one or
Overbooking is a strategic tool used by hoteliers to guard against leaving guestrooms vacant so they can maximize occupancy and revenue. While 100% occupancy is the ultimate reward, overbooking risks displacing guests and having to “walk” them another property at
As experienced independent hoteliers know well, operating a hotel is serious business – not a passion project or weekend hobby. Independent hotels operate 24/7/365 and require expert management across multiple functional areas, including hiring, training, marketing, accounting, customer service and
As an independent hotel, your guest’s happiness matters much more than your counterparts at large chain hotels. That’s because large chain hotels have droves of clients that stay at their locations across the globe. You probably have either one or
TripAdvisor, the world’s largest travel site, is a traveler’s ultimate go-to resource for planning the perfect trip. From insights on hotels, restaurants and attractions, TripAdvisor details countless destinations across the globe. Additionally, the site serves as an excellent tool for
