Enhance guest experience and set your small hotel apart from the competition. Get our expert ideas to enhance hotel guest experience in our guest experiences resources.
It’s easy to get used to doing the same thing over and over again when managing your hotel business. Whether you’re using pen and paper to keep track of guests, or have a reservation system in place, it’s important to
Success for independent hotels can be measured in many ways, such as through RevPAR and occupancy rates, online review scores, customer service ratings and profit margins. Achieving and maintaining high grades in these areas requires smart planning and a great
The business of hospitality is all about taking care of people. Whether it’s your guests, co-workers, vendors or those just passing through, people working in the hospitality industry have a natural talent for making others feel welcome, regardless if it’s
One of the hallmarks of the hotel service industry is excellent room service. It has played a crucial role in boosting customer satisfaction for nearly a century. Today, hoteliers are finding ways to transform room service options to boost sales, ensure guest safety and make everything more convenient for customers.
When utilizing innRoad’s all in one property management system, Alpen Way Chalet Mountain Lodge was able to accomplish their goal of increasing efficiency so they can focus more on guests, and improve their overall business operations. They were also able to provide their staff with full support through innRoad’s 24/7 customer service team.
Picture this: After a long day on the road (or in the air), with luggage and maybe kids in tow, you finally pull up to your hotel. Visions of hot showers, room service, and sinking into plush, luxurious pillows fill
Utilizing social media strategies is a wonderful way to market your hotel, so have some fun with it and use a little creativity to help yourself standout in the industry. So, let’s get into the top 5 ways to boost your hotel’s content and social media strategy in 2022.
As an independent hotel, your guest’s happiness matters much more than your counterparts at large chain hotels. That’s because large chain hotels have droves of clients that stay at their locations across the globe. You probably have either one or
Overbooking is a strategic tool used by hoteliers to guard against leaving guestrooms vacant so they can maximize occupancy and revenue. While 100% occupancy is the ultimate reward, overbooking risks displacing guests and having to “walk” them another property at
