Speak to a Property Advisor

Hotel Guest Experience

Enhance guest experience and set your small hotel apart from the competition. Get our expert ideas to enhance hotel guest experience in our guest experiences resources.

hotel reservation system small inn

Why A Hotel Reservation System Is Beneficial

It’s easy to get used to doing the same thing over and over again when managing your hotel business. Whether you’re using pen and paper to keep track of guests, or have a reservation system in place, it’s important to

hiring for your hotel staff

Hiring all-stars to staff your independent hotel

Success for independent hotels can be measured in many ways, such as through RevPAR and occupancy rates, online review scores, customer service ratings and profit margins. Achieving and maintaining high grades in these areas requires smart planning and a great

personalization hotels hotel management software

3 Ways To Make Guests Fall In Love With Your Hotel

The business of hospitality is all about taking care of people. Whether it’s your guests, co-workers, vendors or those just passing through, people working in the hospitality industry have a natural talent for making others feel welcome, regardless if it’s

room service

5 Easy Steps to Boost Room Service Sales

One of the hallmarks of the hotel service industry is excellent room service. It has played a crucial role in boosting customer satisfaction for nearly a century. Today, hoteliers are finding ways to transform room service options to boost sales, ensure guest safety and make everything more convenient for customers.

alpen way chalet mountain lodge

How Alpen Way Chalet Lodge Increased Efficiency and Customer Service

When utilizing innRoad’s all in one property management system, Alpen Way Chalet Mountain Lodge was able to accomplish their goal of increasing efficiency so they can focus more on guests, and improve their overall business operations. They were also able to provide their staff with full support through innRoad’s 24/7 customer service team.

overbooked hotel staff

The Pros and Cons of Overbooking Your Hotel

Overbooking is a strategic tool used by hoteliers to guard against leaving guestrooms vacant so they can maximize occupancy and revenue. While 100% occupancy is the ultimate reward, overbooking risks displacing guests and having to “walk” them another property at