Enhance guest experience and set your small hotel apart from the competition. Get our expert ideas to enhance hotel guest experience in our guest experiences resources.
Good housekeeping is a thankless job, but it’s one of the most important aspects of providing a top-notch stay. When done well, guests likely won’t notice a spotless room. But done poorly, and you can bet the complaints will roll
In 2024, arrival is often your guests’ first IRL experience of your hotel—and it’s a key opportunity for small hotels to shine brighter than their larger competitors. When you don’t have hundreds of rooms full of guests to manage at
Gone are the days of taking reservations over the phone and recording them physically with pen and paper—or at least, they should be gone. If your small hotel still relies on manual reservation management, it’s time for an upgrade. When
Success for independent hotels can be measured in many ways, such as through RevPAR and occupancy rates, online review scores, customer service ratings and profit margins. Achieving and maintaining high grades in these areas requires smart planning and a great
There are many guest satisfaction ideas small hotel owners can explore to improve their guest expereince. In this post, we’ll explore three key hotel guest satisfaction ideas any small hotel owner can use as inspiration.
One of the hallmarks of the hotel service industry is excellent room service. It has played a crucial role in boosting customer satisfaction for nearly a century. Today, hoteliers are finding ways to transform room service options to boost sales, ensure guest safety and make everything more convenient for customers.
When utilizing innRoad’s all in one property management system, Alpen Way Chalet Mountain Lodge was able to accomplish their goal of increasing efficiency so they can focus more on guests, and improve their overall business operations. They were also able to provide their staff with full support through innRoad’s 24/7 customer service team.
Picture this: After a long day on the road (or in the air), with luggage and maybe kids in tow, you finally pull up to your hotel. Visions of hot showers, room service, and sinking into plush, luxurious pillows fill
Utilizing social media strategies is a wonderful way to market your hotel, so have some fun with it and use a little creativity to help yourself standout in the industry. So, let’s get into the top 5 ways to boost your hotel’s content and social media strategy in 2022.
