Hotel Guest Experience

Enhance guest experience and set your small hotel apart from the competition. Get our expert ideas to enhance hotel guest experience in our guest experiences resources.

5 Reasons You Need Small Hotel Reservation System Software

Gone are the days of taking reservations over the phone and recording them physically with pen and paper—or at least, they should be gone. If your small hotel still relies on manual reservation management, it’s time for an upgrade. When

hiring for your hotel staff

Hiring all-stars to staff your independent hotel

Success for independent hotels can be measured in many ways, such as through RevPAR and occupancy rates, online review scores, customer service ratings and profit margins. Achieving and maintaining high grades in these areas requires smart planning and a great

3 Ways To Make Guests Fall In Love With Your Hotel

There are many guest satisfaction ideas small hotel owners can explore to improve their guest expereince. In this post, we’ll explore three key hotel guest satisfaction ideas any small hotel owner can use as inspiration.

room service

5 Easy Steps to Boost Room Service Sales

One of the hallmarks of the hotel service industry is excellent room service. It has played a crucial role in boosting customer satisfaction for nearly a century. Today, hoteliers are finding ways to transform room service options to boost sales, ensure guest safety and make everything more convenient for customers.

alpen way chalet mountain lodge

How Alpen Way Chalet Lodge Increased Efficiency and Customer Service

When utilizing innRoad’s all in one property management system, Alpen Way Chalet Mountain Lodge was able to accomplish their goal of increasing efficiency so they can focus more on guests, and improve their overall business operations. They were also able to provide their staff with full support through innRoad’s 24/7 customer service team.